Basic Support

GroundWork Basic Support is designed to ensure your installed GroundWork system remains properly configured and tuned as your IT infrastructure grows.

With Basic Support, you'll get the latest certified versions of GroundWork Monitor (including all component open source and GroundWork software); access to GroundWork technical engineers, and access to GroundWork's complete library of configuration data and product documentation.

GroundWork Basic Support includes:

• All software updates
• Email support
• Telephone support
• Configuration documentation
• Product documentation
• Software bug fixes

Basic Support:

• Technical support for GroundWork Monitor, Help Desk and IT Dashboards
• Open source and GroundWork software updates
• Complete GroundWork best practices configuration documentation
• Technical documentation for open source and GroundWork software

Support Contacts

Telephone:
(510) 899-7700

Email:
[email protected]