OpenScorecard supports and sustains the strategic alignment between the Information Technology Service Management function and the rest of the corporate organization.   This is pjrovided by the OpenCatalog, Open Policy, OpenCost, and OpenDashboard modules which are described below:

• OpenCatalog is a standard framework for the creation of Service Level Agreements between the IT department and the business units that it serves.   By providing a comprehensive description of the offerings, measurements, levels, and costs associated with each application that the IT department serves, Open Catalog directly facilitates the collection of business information for use in IT Service Delivery planning functions and the development of two way agreements with business units in measured service levels are exchanged for transfer payments and stipulated policy support by business units.   The completed OpenCatalog is of critical importance to the priority setting actions taken within OpenDesk.  
• OpenPolicy is a standard e-policy generation framework which IT managers can provide to line of business managers to create and disseminate the policies used to support the service management relationship between IT and the organization.
• OpenCost is a standard framework of costs and accounts that is used to allocate all IT costs for projects, capital, and expenses to the applications that are provided to the business units.   In some cases, OpenSense results are used to assist in performing the allocation of network infrastructure costs to the applications.  
• OpenDashboard is a web site that displays the current status of the Service Level Agreement between each business unit and the IT organization.   Based on input derived from OpenSense, OpenBridge, and the other modules of OpenScorecard, it displays the availability, performance, support status, and cost variance for each application used by the business units to enhance the visibility and control by exception that is provided to IT's customers.