OpenSense is a comprehensive IT infrastructure monitoring system that collects availability and performance data for networks, systems, applications, and security. OpenSense notifies response personnel of each incident and performs needed escalations using email, pagers, and wireless devices. Comprehensive reports are provided identifying trends and exceptions for service level, availability, incident, and capacity management.
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The benefits derived from the use of OpenSense include:
- Fewer and shorter infrastructure outages increase corporate productivity and operational results
- Increasing the fraction of IT work performed situationally instead of reactively raises IT productivity
- Reduced trouble shooting times for outages raises IT productivity
- The monitoring system collects measurements used as the primary input to the management of service levels, availability, capacity, and incident management thus further reducing the frequency and duration of outages and further reducing costs. In a word you can only manage what you measure.
The standardized elements of OpenSense all contribute to its low cost and include the following:
- Design and Coverage Specification. Open Sense covers interface status for all switches and routers, availability status for all server, hardware, and availability of all production applications, databases, and mail systems. External port based availability scans for all production applications, and agent based measures for CPU, memory, and disk utilization statistics for NT and Unix servers, and NT Services availability. Dependencies between network and monitoring topology and derived alarms are fully exploited to reduce the incidence of false alarms as are optimal event pre-processing techniques.
- Implementation Methodology and Tools. Each GroundWork project consists of a design, implementation, and calibration/training phase. Standardized deliverables are customized to customer requirements for each phase.
- Integrated Bundle of Open Source Software for monitoring
The optional modules of OpenSense work together to make the system truly comprehensive and include the following:
- Network Traffic Analysis
- SQL Server Specific Monitors
- Synthetic Transactions For "Black Box" Application Performance Monitoring
- Support Services including GroundWork Support, Escalation Assurance, Remote GroundWork System Management, Monitoring Performance Audits, and Remote NOC Services