DESIGN AND DEPLOYMENT DONE RIGHT
GroundWork Deployment Services provide a perfect complement to the GroundWork Monitor product. Our team of experts installs and configures your system. You get a tailored, turnkey solution thatis up and running fast – and configured properly the first time around. We work with you to implement a fully functional GroundWork Monitor solution
customized for your service levels and fine-tuned to the unique characteristics of your IT infrastructure environment.
HARNESSING YEARS OF PRACTICAL IT OPERATIONS
MANAGEMENT EXPERIENCE
With Groundwork Deployment Services, we provide you with a team of certified professionals who have years of practical experience working with open source software, configuring and tuning monitoring tools, and training customers to manage and extend their systems. When you sign up for a GroundWork project, our goal is your self-reliance. We provide comprehensive documentation and personalized training on the delivered system to achieve complete technology transfer to your staff. This allows you to independently extend the depth and reach of the system and manage it on your own over the long term. Every one of our deployments fully supports the IT Infrastructure Library (ITIL), a set of IT management best practices being adopted worldwide by advanced IT staffs.
A SIMPLE FOUR-STEP PROCESS
The GroundWork Monitor Deployment Service follows a simple, four-step process. Working in concert with your IT
team, we rapidly develop an enterpriseready GroundWork Monitor solution tailored for your business:
Design
- The right monitoring system design gives you all the monitoring capabilities you need – and none that you don’t.
- We start by interviewing your staff and evaluating your existing network to identify your service objectives, network components, and IT infrastructure configuration.
- Based on that input, we design a system that delivers the monitoring, visibility and reporting you require to cost-effectively manage your IT infrastructure.
GroundWork Monitor Deployment Service Process
Configure
- Using the blueprint from the Design phase, we work with you to install every element of your monitoring
system – either by VPN access or on your premises.
- We deploy the GroundWork Monitoring system on a Linux server.
- We implement the designated monitors for each system, application, or network device according to the Design and Coverage Specification.
- We implement the required checks and
parameter settings for each monitored
device, using standard plugins, agents,
and profiles.
- We work with you to define alarm states and notification and escalation procedures.
Calibrate
- With all the hardware and software in place, we test and tune your GroundWork system to ensure everything is running as designed.
- We calibrate your system to minimize false alarms, saving you valuable resources and time.
- After calibration, you can better identify and hone in on problems in the infrastructure that need your attention.
Train
- The goal of every GroundWork deployment project is to build your independence as well as your solution.
- We train your IT staff in the skills
essential for maintaining your solution.
- We teach you how to use the monitoring system to identify and respond to problems in your infrastructure, and to configure your system for additions, moves, and changes.
- Deployment Services customers have access to a robust library of product, design, and “how to” documents to get the most out GroundWork Monitor.
GROUNDWORK DEPLOYMENT SERVICE OPTIONS
The following options are available with GroundWork Deployment Services:
SNMP trap monitoring
Collects SNMP traps from network equipment, translates the numeric values into standard text messages and parses them against a list of regular expressions to create alarms associated with individual hosts. All traps received are logged and presented to operators using a console which can filter the messages based on pre-defined criteria.
Network traffic analysis
Provides alarms based on critical performance ratios. Six parameters including bandwidth utilization are gathered from each core router interface and stored for up to one year in Round Robin Databases (RRD). Graphical presentation of traffic data is included in status displays.
Web log analysis design and configuration
Generates consolidated reports describing Web server usage patterns. Requires customer to install GroundWork Monitor modules on each Web server.
Comprehensive database monitoring design and configuration
Configuration of up to 15 additional checks for indepth, proactive monitoring of database servers and provision of performance data storage and graphs for all parameter values. Additional service offerings include development and installation of IT dashboards and active status maps specialized monitoring configuration for VoIP and IBM iSeries systems, and connecting GroundWork Monitor to an existing configuration management database. |
