Senior Technical Writer

GroundWork Open Source is a venture-backed software company offering enterprise-class IT management solutions based on open source software. The company has 50 employees and is based in San Francisco, CA.

GroundWork is looking for a start up minded individual with excellent organization and writing skills. The candidate for should have a minimum of 5 years of experience in creating customer-facing technical product support documentation. In this position you will write and maintain technical documentation for GroundWork software products, including manuals, support and reference, user guides, installation manuals, help documents, and tutorials. You will work with software development, support engineering and product marketing organizations to plan, schedule, research and write documentation that is technically accurate.

Responsibilities:

  • Develop technical documentation for IT system administrators and software developers.
  • This position requires working closely with the documentation manager, software engineers, and quality assurance engineers to plan, schedule, and implement technical content.
  • Gather information for the documentation by studying specs, working with products, and subject matter experts in Engineering, Product Management, Product Marketing, Technical Support, and other organizations.
  • Write, review, and edit end-user documentation.
  • Contribute to end-user facing FAQ and knowledgebase on support portal.

Requirements:

  • High proficiency with API documentation for software developers.
  • Experience documenting enterprise-class software and products.
  • Proven ability and desire to learn complex software applications and develop deep product expertise.
  • Ability to communicate technical concepts in a user-friendly fashion.
  • Ability to produce quality documentation with aggressive deadlines.
  • High proficiency with HTML, Microsoft Office, and Visio.
  • Ability to work independently and balance multiple projects simultaneously.
  • Graphic design skills a plus.
  • Knowledge of open source software and/or the IT management software market a plus.

GroundWork Open Source is an equal opportunity employer that is committed to a diverse workforce.

Compensation:

We offer an attractive compensation package, that includes base salary, commission and generous options, commensurate with the experience and background of the candidate.

To apply to this position, please send a cover letter and resume to [email protected].